Returns & Exchanges

Returns and Exchanges

Thank you for shopping at Kasala. We hope you are happy with your purchase. If you’re not, please let us know. Your complete satisfaction is always guaranteed.

Returns & Exchanges

Merchandise returned in new condition with the original receipt within thirty-days of possession date will receive a full refund in the original form of payment.

In store: You may return smaller items directly to one of our store locations.

Delivered Furniture: Call one of our stores to arrange a pick-up of any furniture item.  They can schedule a pick up, or exchange, and process your return.

Custom Orders: We accept returns of special order furniture.  A 20% re-stocking fee applies to all returned custom orders.

Freight Damage: Please contact our customer service line at 206-340-1879 or email us at service@kasala.com as soon as possible if you receive a package with visible damage. 

Exceptions

These items are non-refundable.

  • Delivery and assembly fees
  • Leather and Fabric protection fees
  • Items marked "Final Sale"
  • Gift Cards
  • Mattresses
  • Items damage through normal wear and tear
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Have A Question?

Whether you just have a question or need guidance customizing a piece, we're here to help.

206-838-8000

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